Rewarding our people for the best resultsImpact operate as an extension of your business. Our people are the voice of your brand, so we invest heavily in our employees at all levels within the organisation. From Agent to Director, each has a personal development plan, ensuring they have the skills, support and resources required to represent your company professionally and positively at all times.
Our people are the first point of contact with your customers. So we maintain a comprehensive 'Client Wiki', an up-to-date knowledge base that ensures everyone has a thorough understanding of the businesses we support, and the real value of every interaction.
By promoting a supportive, motivating and lively workplace, Impact have achieved one of the lowest staff turnover rates around. Much lower than the average contact centre. Then again, if you’ve ever worked with us, you’ll know we’re nothing like the average contact centre.
Discover what makes Impact different. Talk to us today.Board of DirectorsAllan Walker, Managing Director Stephen Coia, Business Development Director
Heather Linnie, Director of Operations
Stewart Lochrie, Non Executive Director
