The impact
Providing vital support to meet client’s SLAs whilst saving them more than £30K per year in costs.
The delivery
- Designed and implemented a bespoke and flexible out-of-hours support process
- Log and assign jobs on client’s proprietary systems
- Provide a first point of contact for customers, meeting client’s SLAs
- Handling high-priority incidents effectively
- Reporting and recording all call outs and activity for quality and budget management purposes
