The impact
Outsourced helpdesk meets emergency response requirements, saving our client more than £100K per year in costs.
The delivery
- Handling inbound calls from worldwide locations
- Providing a first point of contact in potentially hazardous situations
- Allocating jobs to client’s operatives across the UK
- Recording all events for traceability and accountability
- Managing response times through in-house software to meet SLAs and emergency response requirements
