International toy retailer

    The impact

    Delivering a ten-fold return on investment

    The delivery

    • Create a joined-up customer service solution working with client’s in-house team
    • Adapt service and resource to meet seasonal growth of client’s business
    • Provide key daily reports, helping client deliver KPIs and meeting their SLAs

    The outcome

    During the last Christmas peak Impact saved the client over £20,000 in resource cost.

    Get the results that matter to your business. Talk to Impact today.

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